Returns & Exchanges
At Iris Lingerie, we want you to feel confident and beautiful in your purchase. If you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition with all tags and hygiene seals intact.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all delicate lace and fabrics are protected and hygiene stickers are undisturbed.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing